Process to submit a claim in France

At BCAuto Enchères we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Modified or resold vehicles
  • Vehicles with over 180.000 km or 10 years
  • Damaged and non-runners vehicles
  • Claims on Body or Mecanical parts below 350€ ex. VAT
  • The odometer reading exceeding 50 km compared to the mileage displayed during the sale.

Check carefully our full claim policy included in our Terms and Conditions in the link below:

Terms & Conditions

Claim form

Please find the form below to submit your claim.

Be aware that once you completed and sent your claim, you have to receive an email. If not, do not hesitate to repeat your claim.

Read Terms & Conditions

These terms & conditions are the contract between you and BCAuto Enchères