Unfortunately, it sometimes happens that a vehicle does not always live up to the expected and obviously it is possible to file a complaint to BCA. NOTE: All vehicles must be checked when received from the transport company. Only faults and defects, that are immediately recorded at the CMR freight document before the handover of the vehicle, can be approved and processed by BCA. The claim must be announced to BCA within 24 hours from the receiving of the vehicle - and always through application.
If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below.
Note the issues you want to claim
Take photos of all issues you want to make a claim on
Your claim needs to be submitted within 24 hours from picking up or getting your car delivered.
Fill in the application. See link further down
Dont forget to attach the photos you took on the claim issues
Our team will confirm or deny the acceptance of your claim within 48 hours.
Check carefully our full claim policy included in our Terms and Conditions in the link below:
To do a claim, you must fill in the form available on our website. You can find it here.