Submit a claim

Follow the steps below and submit your claim through the dedicated forms

BCA Claim Conditions


  • All complaints must be made via a form on BCA's website

  • The maximum distance that the vehicle must have traveled since purchase is 50 km for a complaint to be made.
  • For all complaints, a deductible of SEK 4000 or €400 NET applies - which is why costs below this amount are never reimbursed.
  • BCA does not reimburse costs for repairs carried out on the vehicle by the buyer - unless the repairs have been approved in advance by BCA.
  • You can find more information about the current terms and conditions at the following link: BCA Sweden T&C

 

Local Dispositions

We strive to have a unified policy to manage the claims. While our rules are almost aligned in Europe, we still have some local expections. You can find more details below.

BCA Germany

The following cannot be claimed upon :

  • Missing accessories according to item 1.3 of the damage catalogue, e.g. missing spare wheels, cigarette lighter, antenna rods, etc.
  • All signs of use according to damage catalogue.

BCA Denmark
  • Mechanical grading C vehicles can not be claimed.
  • It is unknown whether the vehicles offered have had damage/accident/collision - can not be claimed.
  • Vehicles older than 36 month with more than 80.000 km: Previously repaired and/or undisclosed damage can not be claimed.

BCA Spain
  • Vehicle documentation: Depending on the average time required for its transfer of ownership, there are 3 types of documentation:
  1. "Doc lista" (ready for transfer): 10-15 calendar days on average, 30 maximum.
  2. Documentation incidence (reservation of ownership, cancellation of the leasing process, or existence of charges): 120 calendar days maximum.
  3. Rest of the vehicles (nothing specified): 35-45 calendar days on average, 60 maximum.

If the maximum deadline is exceeded, the buyer has the right to cancel the purchase.

  • Claim on specific wear parts and components subject to maintenance can be accepted (gearbox, clutch, turbo, gaskets)

BCA Italy

If delay for change of ownership of documents is passed and the buyer do not have receive the original car documents under his name. He is entitled for a sale cancellation.

BCA Sweden
  • The vehicles have not been checked for error codes. Therefore error codes that are not known during the inspection – cannot be claimed for. BCA Sweden T&C's

BCA The Netherlands
  • Exclusion criterias of claims for cars below 1.500€ is not applied locally.
  • Cars are inspected on the lift and claim can be accepted in regards to hidden parts.

A team at your service

Do you have any question? Our team will be happy to help you from 9:00 to 17:00. Phone number : +46 8 549 531 40