BCA Answers Your Questions

Learn more about how to buy at BCA in each country

BCA is the largest European used car marketplace

Get to learn BCA

1. Who are BCA?

British Car Auctions is part of BCA Marketplace plc, a company listed on the London Stock Exchange. We are bringing together used car sellers and buyers. We sell more than one million vehicles annually and are Europe’s largest vehicle remarketing company.

2. In which countries do BCA sell cars?

We are managing used car sales around 50 centres across 10 countries: France, Portugal, Spain, Germany, Netherlands, Switzerland, Denmark, Italy, Sweden and UK.

3. Where do the vehicles come from?

We develop partnerships with many contributors, sometimes exclusively, to offer a wide selection of cars. Vehicles for sales come from dealer trade-in, finance and leasing houses, rental companies, manufacturer, fleet operators and adminitrations among others. BCA features a unique used vehicle stock.

4. What type of cars can I find?

We sell a wide variety of cars, commercial vehicles, damaged cars, non-runners, two-wheelers and even trucks and machinery!

Get to know all about BCA´s sales

Discover our different types of sales, who is eligible to attend and how to register with us.

1. What is a sale, and what do X-Bid, Live Online, Buy Now, Auction in hall mean?

A sale is an event, online or in hall where we present a wide range of vehicles. To access online sales, you must be registered and connected. At BCA, we provide different type of sales:

  • Bid now: this type of sale gives you the opportunity to place bids in online auctions, at any time of the day directly within vehicle detail page.
  • xBid: Most of the bid now sales end with an X-Bid session which start 5 minutes after the first sale.
  • Live Online:  An "In house" application which allows you to attend an auction from your home, either the auction takes place physically in "an auction place" or only online. You can hear the auctioneer and send a message to ask questions.
  • Auction in hall: In Denmark, Netherland, Germany, Italy, Spain and Portugal, some auctions take place in a hall so you can go there to bid and buy in person.
  • Buy now: you can find and purchase vehicles online 24x7 at a fixed price.
  • Sealed bid: You place a bid of the amount of your choice, you can modify this amount whenever you want. After the auction has ended the highest bidder receives a notification by email.

2. Who can access our sales

Access to our sales is reserved for professionals from the automotive industry.

3. How to register?

To register at BCA, fill in the online form (here), we'll call you back asap to learn more about you and ask you to provide a few documents. You can also register at BCA when you come to an auction in hall or simply call us.

If BCA is present in Your home country, You must be registered here. If BCA is not present, contact any BCA country and we will help You. 

4. What are the required documents to register and when will I be able to buy

After receiving your documents listed here below, we send you your online login within 24 hours:

  • Extract from trade register < 3 months
  • Copy of the personal, driver licence or passport of the company owner (front and back)
  • If the buyer is not the owner: the purchasing power of attorney + copy of the ID Card of the buyer  (front and back)
  • We might ask for further documentation.

5. How long does it takes to get registered?

It takes within 24 to 48 hours to register, check your documentation and send you your login.

6. What should I do if I did not receive the activation email?

If after 48 hours of your online registration you have not received the activation email sent by the Customer service :

  1. Check your spam box
  2. If the email is not there, please contact the Customer service, +45 858300 or by e-mail to dk.customerregistration@bca.com

7. In which country should I register?

If you came from a country where BCA is not present we will automatically assign your account to the team best placed to support you.

8. I want to buy in another country, should I register again?

No, once you are registered as a professional dealer, in a BCA, you can get access to all international sales across Europe. Please contact your local team and request the access. Further information or documentation might be required. Non professionals are welcome to enter open physical auctions.

9. What configuration is required

To participate our auctions on Live Online, we recommend to install the following equipment on your computer:

Navigator

  • Internet Explorer version 8 or more
  • Google Chrome Version 22 or more
  • Safari version 6 or more
  • Firefox version 20 or more


Plug in
Flash player is a program which allows you to see video and hear the auctioneer. To download for free this plug in, you can click here.

 

 Live Online
Device Browser Video Sound
Desktop Internet explorer ver. 8
Safari 6  
Google Chrome ver. 22  
Mozille Firefox ver. 20  
Tablet Internet explorer ver. 8
Safari 6  
Google Chrome ver. 22  
Mozille Firefox ver. 20  
Mobile Internet explorer ver. 8
Safari 6
Google Chrome ver. 22  
Mozille Firefox ver. 20  

All about BCA buying process

From bidding to receiving your invoice, all the information you need to know.

1. Can I cancel a bid?

During our online sales, each of your bids commits you. All the bids are active until the end of the auction. If you win a vehicle, you are obliged to go ahead with the transaction. During an auction in hall, if you raise your hand and the auctioneer accepts the bid, this is legally binding and cannot be revoked.

2. Can I find the starting prices of the vehicles before the beginning of the auction?

Depending on the sale and BCA country, you might have access to this information before the auction starts. You will find it on the vehicle detail page.

3. Is it safe to buy online?

The BCA website respects all the standard practices of online security. To bid and buy, all the users have to connect with secure passwords. The website uses the standard internet cryptographic Protocol SSL (Secure Sockets Layer), supplying a safety and an integrity of the data for the web communications.

4. How do I know if I have won a vehicle?

You will be notified via email shortly after the end of the sale.

Furthermore, you will also find this information under MyBCA (with the exception of purchases done on Live Online)

5. What and how to pay?

You have to pay the vehicle hammer price and buyer fees. You must pay by bank transfer in the next 3 days. Please note that buyer fees and payment details are different depending on the country sale management.

6. Can I receive an invoice without VAT when I buy to a foreign sale?

Professionals can receive invoices without VAT under certain conditions. Please refer to the guide for more information.

Pick up your car or get it delivered

Get more information about how to pick up a vehicle and our delivery options.

1. How to pick up a car from a BCA branch?

After the payment of your invoice, and registration in our bank account, You can pick up your vehicle at BCA Denmark.

International buyers within EU: Mandatory transport arranged by BCA Denmark, apply to all international buyers. Car documents and accessories are retained until a signed and stamped copy of a CMR, has been sent to dk.service@bca.com

2. How do I know where to pick up the car?

 You will find the details of your vehicle's location in the vehicle´s detail page in My BCA. To get the local center details and opening hours, please check the location page.

Submit a claim on a vehicle you purchased

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims. We accept claims on certain vehicles and conditions.action. Thus why we have a dedicated team to process your claims. We accept claims on certain vehicles and conditions.

1. Can I submit a claim on a vehicle purchased at BCA?

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims. If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us + 45 75858300.

2. In which case can I claim?

In Denmark, you can open a claim for vehicles that have an issue which was not annouced by the auctionneer during the sale or not mentionned in the vehicle detail page or mechanical report or other attached document. 

Vehicles without classification (-) are not subject to claims.

3. Are there some required documents I should provide to open a claim?

Yes, to open a case in Denmark, you need the following:

A timely claim must be submitted in writing, and by mail to BCA to salg@bca.dk.

Transport damage should noted on the CMR transport document.

Any claim must be documented adequate and submitted together with the claim.

4. How to open a claim when I purchased on a european sale?

You open a claim on the same website as you log in. Please refer to the country claim policy in the pdf guide to ensure the eligibility of your claim which depends on local rules.

Not familiar with auctions?

Visit the Jargon Buster page to learn more