How to pick-up your car

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Pick-up process

Automatic Transport for customers outside Germany

Vehicles from buyers outside Germany will be automatically delivered to your doorstep without you having to worry about anything.

buyers from Germany only

This is what you need to know and bring with you if you want to collect your vehicle in person (buyers from Germany only) or via a logistics company at one of the BCA locations:


Payment Pick-up voucher
Register for pick up Pick up vehicle

Let BCA deliver your car

Discover our competitive delivery offers and get all your cars delivered at your closest branch or directly to your showroom!

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You pick up a car and it is not as advertised

You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCA you should notify us in the CMR.
In case of emergency, please contact the After-sales service: +49 (0)2131 3100 0
Check the vehicles and issues in&out of scope and follow the process if conditions are met.

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A Team at your Service

Any requests, please contact our team from 08:30 to 17:00