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We remind you that to collect your vehicle, you must have the release document, send to you by email. You have to make an appointment before going to the compound. If you use a transport company, you must announce your arrival at least 48 hours in advance. To do this, simply send an email to the address provided on the release document.

 

For vehicle pick-up via convoying: Make an appointment by clicking the button "Center details", which will direct you to the appropriate contact or a dedicated online platform.

For pick-up by a transport company: MAke an appointment through the email address provided for the compound or mentioned on the release voucher, at least 24 hours in advance. Please note that appointments cannot be made over the phone, and you will not receive a confirmation.

Ensure you have the printed vehicle release voucher (sent via email and available on your account) and the original buyer's identification card. If the buyer is not present, also bring a power of attorney and the original identification card of the person picking up the vehicle(s).

Each appointment corresponds to a 15-minute time slot, with a maximum of 5 vehicles to pick-up.

Please be aware that semi-trailer trucks are not allowed for vehicle transport (e.g., covered trucks are prohibited for loading)!

A collect fee of €15 excluding taxes per vehicle will be applied to your invoice.

Please use an other navigator then Internet Explorer to make an appointment to the compound.

COMPOUNDS - BCAUTO ENCHERES

Centre Locator

We have 0 auction centres across France.

COMPOUNDS - DAMAGED CARS

Appointment must be scheduled 48 hours in advance via email, and no confirmation of the appointment should be expected. The vehicle used for the pick-up must be appropriate, and the loading of the vehicle(s) may be declined if this is not the case.

Additional charges may be incurred by the yard if the appointment is not scheduled or if you request direct loading of the vehicle(s) by the site.

Centre Locator

We have 0 auction centres across France.

COMPOUNDS - PARTNERS

If you buy a vehicle stored in a compound of our partner, it is mentionned in your Voucher. Please make an appointment 24h by advance to pick-up your car.

Special cases


If you pick-up vehicles by truck on Bouchain compound, please send an email to [email protected] including the list of vehicles and the date of pickup at least 48hrs before arriving onsite. Bouchain will reply to the email with a load number. When arriving at the compound, the carrier must go at the entry gate and gives his load number, ID & release documents. If he doesn't have a load number, he will have to wait that all the trucks arriving with one are served.

If you pick-up vehicles by truck on Castelnau compound, please send an email to [email protected] including the list of vehicles and the date of pickup at least 48hrs before arriving onsite.When arriving at the compound, the carrier must go at the entry gate and gives his ID and release documents. Castelnau will give a load number to the carrier and ask to wait to have a free load lane. Then the gate entrance will call the carrier to enter into the compound.

Make an appointment at one of our compounds


It is strongly recommended to make an appointment online 48 hours in advance.

Get upstream:
     - The vehicle's voucher
     - Adapted equipment, in the event that the vehicle to be recovered is non-rolling

Each appointment corresponds to a time slot of 15 minutes, for a withdrawal of 5 vehicles maximum.

 For security reasons, trucks that are not car-carriers will not be accepted on the French compounds to pick-up vehicles.

Picking-up fees of 15€ ex. VAT per vehicle are applied.

 

Check availables compounds

Focus : Don't forget to make an appointment before coming to collect a car. Indeed, some compounds are likely to be closed during the summer period.

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