BCA FAQ

Learn more about how to buy at BCA in each country

BCA is the largest European used-car marketplace

Learn about our company and business

1. Who is BCA?

British Car Auctions is part of BCA Marketplace plc, a company listed on the London Stock Exchange. We are bringing together used-car sellers and buyers. We sell more than one million vehicles annually and are Europe’s largest vehicle remarketing company.

2. In which countries does BCA sell vehicles?

We are managing used-car sales around 50 centres across 10 countries: France, Portugal, Spain, Germany, Netherlands, Poland, Denmark, Italy, Sweden and UK.

3. Where are the vehicles coming from?

We develop partnerships with many contributors, sometimes exclusively, to offer a wide selection of cars. Vehicles for sales come from dealer trade-ins, finance and leasing companies, rental companies, manufacturers, fleet operators and adminitrations among others. BCA features a unique used-vehicle stock.

4. What type of cars can I find?

We sell a wide variety of passenger cars, Light Commercial vehicles, Company Vehicles, damaged cars, non-runners, 2 wheels and even trucks and machinery! The vehicle type is mentioned on the vehicle detail page.

5. How can I find a car?

In the menu you can either search for a specific vehicle in stock or search for a sale in the calendar. The calender contains a selection of similar vehicles to offer you a larger choice.

Get to know all about BCA´s sales

Discover our different types of sales, who is eligible to attend and how to register with us.

1. What is a sale and what does X-Bid, Live Online, Buy now, Auction in hall... means ?

A sale is an event online or in the auction hall where we present a wide range of vehicles. To access online sales, you must be registered and connected. At BCA, we provide different type of sales:

  • Bid now: this type of sale gives you the opportunity to place bids in online auctions, at any time of the day directly within vehicle detail page.
  • xBid: Most of the bid now sales are ending by a X-Bid session which start 5 minutes later. It is a new opportunity to bid on the vehicle.
  • Live Online:  An "In house" application which allows you to attend an auction from your home, either the auction takes place physically in "an auction place" or only online. You can hear the auctioneer and send a message to ask questions.
  • Auction in hall: In Netherlands, Germany, Italy, Spain and Portugal some auctions are organized in a hall and you can bid and buy in person.
  • Buy now: you can find and purchase vehicles online 24/7 at a fixed price.
  • Sealer bid: You place a bid of the amount of your choice, you can modify this amount whenever you want. After the auction has ended the highest bidder receives a notification by email.

2. Who can access our sales?

The access to our online sales is restricted to professional companies. Private persons are not allowed at the online platform.

3. How to register?

To register at BCA, fill the online form. We will call you back to learn more about you and ask you to provide a few documents.

4. What are the required documents to register and when will I be able to buy?

After receiving your documents listed here below, we send you your online login credentials within 24 hours:

  • Copy of your Chamber of Commerce document
  • Copy of the ID Card of the company owner (front and back)

5. How long does it takes to get registered?

It takes anywhere from 24 to 48 hours to register, check your documentation and send you your login.

6. What should I do if I did not receive the activation email?

If after 48 hours of your online registration you have not received the activation email sent by the Customer service :

  1. Check your spam box

  2. If the email is not there, please contact our Service Team from 09:00h to 18:00h

7. In which country should I register?

You should register with your local BCA subsidiary. In case you came from a country where BCA is not present we will automatically assign your account to the team best placed to support you.

8. I want to buy in another country, should I register again?

No, once you are registered in a BCA, you can get access to all international sales across Europe. Please contact your local team and request the access. Further information or documentation might be required.

All about BCA buying process

From bidding to receiving your invoice, all the information you need to know.

1. Can I cancel a bid?

During our online sales, each of your bids are final and binding. All the bids are active until the end of the auction. If you win a vehicle, you are in the obligation to realize the transaction. During an auction in hall, when you raise the hand and when the auctioneer accepts the bid, this one is always irrevocable.

2. Can I find the starting prices of the vehicles before the beginning of the auction?

Depending on the sale and BCA country, you might have access to this information before the auction starts. You will find it on the vehicle detail page.

3. Is it safe to buy online?

The BCA website respects all the standard practices of online security. To bid and buy, all the users have to connect with secure passwords. The website uses the standard internet cryptographic Protocol SSL (Secure Sockets Layer), supplying a safety and an integrity of the data for the web communications.

4. How do I know if I have won a vehicle?

You will be notified by email shortly after the end of the sale. Furthermore, you will also find this information under MyBCA.

5. What and how to pay?

You have to pay the vehicle hammer price and buyer fees. You must pay by bank transfer in the next 24 hours. Please note that buyer fees and payment details are different depending on the country sale management.

6. Can I receive an invoice without VAT when I buy to a foreign sale?

Professionals can receive invoices without VAT under certain conditions, as long as the VAT number is valid and all company documents have been acquired.

Pick up your car or get it delivered

Get more information about how to pick up a vehicle and our delivery options.

1. How to pick up a car from a BCA branch?

After the payment of your invoice, you purchased vehicle will be transported automatically. From there you can pick it up in our hub in Poznan, or let it be delivered to you compound.

2. How do I know where to pick up the car?

All cars can either be picked up at our BCA hub in Poznan, or can be delivered to your compound.

3. Can BCA help to deliver a vehicle?

Yes, BCA can help to deliver you the vehicle. For more details, please refer to the Delivery section on our website.

4. Can BCA help us with additional documents?

Yes, BCA can help you to get some documents and deliver the vehicle abroad. For more details, please refer to the Documents section on our website.

Submit a claim on a vehicle you purchased

At BCA we want to ensure your satisfaction. We accept claims on certain vehicles and conditions.

1. Can I submit a claim on a vehicle purchased at BCA?

At BCA we want to ensure your satisfaction. Therefore, we have a dedicated team to process your claims. If after carefully studying our terms and conditions you would like to submit a claim, please use the section Submit a claim on our website.

2. On which kind of case can I open a claim?

The conditions differ per country. Please make sure that you read the Terms & Conditions of the country you have bought the vehicle from, before filing a claim. "Damaged Vehicles" and "Non running vehicles" can’t be subject of complaint.

3. Are there some required documents I should provide to open a claim?

Yes, to open a case in a country of purchase, you need to provide several documents:

  • The CMR where you have written the damage upon receiving the vehicle
  • Pictures of possible damages
  • Clear description and indication of a local independent garage in case of a technical failure
  • Other documents that support your claim

Not familiar with auctions?

Visit the Jargon Buster page to learn more