How to pick-up your car

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Reopening of BCAuto compounds

We remind you that to collect your vehicle, you must have the release document. You have to make an appointment before going to the compound. If you use a transport company, you must announce your arrival at least 24 hours in advance. To do this, simply send an email to the address provided on the release document.

The buyers will have to follow all the sanitary rules put in place as soon as their arrive at the compound as wearing a mask or wash the hands for example.

Special cases


If you pick-up vehicles by truck on Bouchain compound, please send an email to cecile.bisiaux@walon.gctrans.com including the list of vehicles and the date of pickup at least 24hrs before arriving onsite. Bouchain will reply to the email with a load number. When arriving at the compound, the carrier must go at the entry gate and gives his load number, ID & release documents. If he doesn't have a load number, he will have to wait that all the trucks arriving with one are served.

If you pick-up vehicles by truck on Castelnau compound, please send an email to parc.btv@gcatrans.com including the list of vehicles and the date of pickup at least 24hrs before arriving onsite.When arriving at the compound, the carrier must go at the entry gate and gives his ID and release documents. Castelnau will give a load number to the carrier and ask to wait to have a free load lane. Then the gate entrance will call the carrier to enter into the compound.

Let BCAuto Enchères deliver your car


Discover our competitive delivery offers in France and Poland and get all your cars delivered at your closest branch or directly to your showroom!

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You pick-up a car and it is not as you expected/it is not as advertised


You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCAuto Enchères you should notify us in the CMR.
In case of emergency, please contact the After-sales service: +33 143 996 309
Make sure the vehicle is eligible to make a claim on by checking our rules regarding claims and follow the steps outlined

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Access to your private account

Manage all your vehicle information, documents, invoices, etc from MyBCA