Process to submit a claim in Italy

Follow the instructions below to know how to open, manage and resolve a claim.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Wear and tear on vehicle parts
  • Claims on parts below the value of 300€
  • Vehicles sold in the   "Damaged Vehicles" and "Non-runners" sales.
  • Mechanical claims on vehicles with over 180.000 km or 10 years.
  • Refunds will be given at 10% decrease, of at least €150,00 and the replacement parts will suffer a depreciation due to vehicle's age.

Carefully check our full policy regarding claims Terms and Conditions by following the link below:

Terms & Conditions

Resolution of complaints

Once you are in possession of the above-mentioned documentation, the BCA Italia Damage Direction, within 5 working days, will provide the results of the damage test that will lead to one of the following actions:

  1. Complete approval of the proposed estimate
  2. Partial approval of the proposed estimate indicating the acceptable total price (counter-offer).
  3. Sending of the expert for the quantification of the complained damages and the real condition of the vehicle

ATTENTION: it won't be possible to approve any refund if the repairs were performed before the closing of the complaint.

Read Terms & Conditions

These terms & conditions are the contract between you and BCA