Submit a claim

Follow the steps below and submit your claim through the dedicated forms

BCA Claim Conditions


Please note that the following cases are not subject to any claim:

  • The maximum distance your vehicle may be moved on its own axle is 50 km.
  • Vehicles with a mileage of more than 180,000 km or a first registration older than 10 years with an exclusion of claims for damages.
  • All wear parts (tyres, clutches, brakes, brake pads, etc.), parts subject to maintenance and small components (belts, etc.).
  • Costs below 350,- for both optical and technical defects will not be accepted. The net cost of the repair, or what the repair can be made for, will be used as a basis
  • Repair work has already been done to the vehicle
  • Defective vehicle batteries and resulting, undetectable damage
  • Defective vehicle batteries incl. consequential damage from external starting processes

*Please check the local dispositions down below before submitting a claim!

 

Costs below €350,- for both optical and technical defects will not be accepted. The net cost of the repair, or what the repair can be made for, will be used as a basis

Local Dispositions

We strive to have a unified policy to manage the claims. While our rules are almost aligned in Europe, we still have some local expections. You can find more details below.

BCA France
  • BCAuto Enchères will not consider complaints relating to vehicles Sold as Damaged, non-running and End-of-Life Vehicle (ELV).

 

More details regarding the applicable claim conditions of BCA France can be found in the Term & Conditions : BCA France T&C's

BCA Germany
  • Claim related to vehicles with a value of up to € 1.500 net won't be considered.
  • Missing accessories according to item 1.3 of the damage catalogue, e.g. missing spare wheels, cigarette lighter, antenna rods, etc.
  • All signs of use according to damage catalogue.

 

More details regarding the applicable claim conditions of BCA Germany can be found in the Term & Conditions : BCA Germany T&C's

BCA Denmark
  • If a vehicle is registered, the rights to complain are forfeited.
  • Mechanical grading C vehicles can not be claimed.
  • It is unknown whether the vehicles offered have had damage/accident/collision - can not be claimed.
  • Vehicles older than 36 month with more than 80.000 km: Previously repaired and/or undisclosed damage can not be claimed.
  • The buyer is required to get bearings about all rules and regulations if a purchased vehicle is to be registered in another country.

 

More details regarding the applicable claim conditions of BCA Denmark can be found in the Term & Conditions : BCA Denmark T&C's

BCA The Netherlands
  • Claim related to vehicles with a value of up to € 1.500 won't be considered.
  • Claims cannot be raised if the vehicle has been sold by the claiming dealer.

 

More details regarding the applicable claim conditions of BCA The Netherlands can be found in the Term & Conditions : BCA The Netherlands T&C's

BCA Spain
  • At BCA Spain we divide the documentation management deadlines into three types:

-“Doc lista”: This means that the average term is 10-15 natural days, with a maximum delay of 30 days.

-“No doc lista” (nothing is specified): This means that the average processing time is 35-45 natural days and can be up to 60 days.

-Vehicle with documentary incidence (reservation of right of ownership, cancellation of leasing process or charges): This means that the maximum term can reach 120 days.

If the deadline is exceeded, the customer has the right to cancel the sale and BCA will arrange the return transport service if the delivery of the purchase was done by BCA Transport.

  • In case of cancellation due to major delay in change of ownership process, payment for improvements made to the car (mechanical work, repairs to bodywork and paintwork) can be reiumbursed up to a maximum of 800€ + VAT. Such work must be justified by means of delivery notes, receipts or invoices.
  • Any vehicle identified as non-running or damaged vehicles, or any vehicle included in a “damaged vehicles” or “accident vehicle” auctions cannot be subject to a claim. Vehicles sold 'as is’ condition cannot be subject to a claim as well.
  • Claim related to vehicles with a value of up to € 1.500 won't be considered.

 

More details regarding the applicable claim conditions of BCA Spain can be found in the Term & Conditions : BCA Spain T&C's

BCA Portugal

Vehicles purchased under the following conditions will not be subject to claim:

  • Claim related to vehicles advertised “As they are” won't be considered.
  • Vehicles identified as injured or sold at auctions for "casualty" or “accidents” won't be considered.
  • Vehicles with mileage above 200,000kms won't be considered.
  • Claim related to vehicles with a value of up to € 1.500 net won't be considered.

 

More details regarding the applicable claim conditions of BCA Portugal can be found in the Term & Conditions  : BCA Portugal T&C's

BCA Italy
  • Any vehicle identified as non-running or damaged vehicles, or any vehicle included in a “damaged vehicles” or “accident vehicle” auctions cannot be subject to a claim.

 

More details regarding the applicable claim conditions of BCA Italy can be found in the Term & Conditions : BCA Italy T&C's

BCA Sweden
  • The buyer is obliged to use Infotorg or Transportstyrelsen ́s websites in order to, on his own, secure engine size, engine power, fuel type, first day of registration, model year and gearbox is corresponding to the data at the auction. Except for the items listed in 9.4.1. BCA Sweden will not automatically be responsible for incorrect descriptions, that could have been discovered by the buyer through their own investigation of the data and information given. Any uncertainty for the specifications, photos or other info given at the BCAs auctions – obliges the buyer to contact BCA in order to sort out potential uncertainties. 
  • The vehicles have not been checked for error codes. Therefore error codes that are not known during the inspection – cannot be claimed for. 
  • BCA do not test the four wheel drive (4wd) system of the cars. Therefore – problems with the 4wd system which has not been discovered during BCAs inspection – cannot be claimed for.
  • The undercarriage of the vehicles has not been examined. Damages, that through an undercarriage examine, could have been discovered – can therefore not be claimed for.
  • The inspection is optical and without any dismantling of parts, therefore claims on hidden parts will not be accepted.

 

More details regarding the applicable claim conditions of BCA Sweden can be found in the Term & Conditions : BCA Sweden T&C's

BCA Norway
  • If a vehicle is registered, the rights to complain are forfeited.
  • The buyer is required to get bearings about all rules and regulations if a purchased vehicle is to be registered in another country.

 

More details regarding the applicable claim conditions of BCA Norway can be found in the Term & Conditions : BCA Norway T&C's

A team at your disposal

Do you have any questions? Our team will be happy to help you from 9:00 to 18:00.