You pick up a car and it is not as advertised

You have 48h to open a claim after you picked-up a car (2 hours if your claim is related to mechanical or damage condition). If your vehicle has been shipped by BCA you should notify it in the CMR.
In case of emergency, please contact the After-sales service BCA Responde: +34 949 0321 68.

Make sure the vehicle is eligible to make a claim on by checking our rules regarding claims and follow the steps outlined.