How to pick-up your car

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COVID-19 information

As you have seen in recent days, the situation is changing very quickly. Although our sales program is undergoing changes, our marketplace remains open.

Please note, all our compounds are closed. Being aware of the particular situation that we all face, no parking fees will be charged for purchases made since this Monday, March 16.

Special cases


If you pick-up vehicles by truck on Bouchain compound, please send an email to cecile.bisiaux@walon.gctrans.com including the list of vehicles and the date of pickup at least 24hrs before arriving onsite. Bouchain will reply to the email with a load number. When arriving at the compound, the carrier must go at the entry gate and gives his load number, ID & release documents. If he doesn't have a load number, he will have to wait that all the trucks arriving with one are served.

If you pick-up vehicles by truck on Castelnau compound, please send an email to parc.btv@gcatrans.com including the list of vehicles and the date of pickup at least 24hrs before arriving onsite.When arriving at the compound, the carrier must go at the entry gate and gives his ID and release documents. Castelnau will give a load number to the carrier and ask to wait to have a free load lane. Then the gate entrance will call the carrier to enter into the compound.

Let BCAuto Enchères deliver your car


Discover our competitive delivery offers in France and Poland and get all your cars delivered at your closest branch or directly to your showroom!

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You pick-up a car and it is not as you expected/it is not as advertised


You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCAuto Enchères you should notify us in the CMR.
In case of emergency, please contact the After-sales service: +33 143 996 309
Make sure the vehicle is eligible to make a claim on by checking our rules regarding claims and follow the steps outlined

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Access to your private account

Manage all your vehicle information, documents, invoices, etc from MyBCA