You pick-up a car and it is not as advertised
You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCA you should notify it in the CMR.
In case of emergency, please contact the After-sales service: +39 0371 193 2002
Make sure the vehicle is eligible to make a claim on by checking our rules regarding claims and follow the steps outlined.
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