Process to submit a claim

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

How to submit a claim

If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us +41 (0)62 756 24 74

1. Note your comments on the issue voucher

When you receive or pick up the vehicle, write your comments on the issue voucher or CMR

2. Mileage counter picture

In order to accept your claim, BCA will request a picture of the mileage counter.

3. 48 hours to submit a claim

Your claim needs to be submitted within 48 hours from picking up or getting your car delivered.

4. Fill the online form

Please find the claim form below

5. Attach documents

Attach the issue voucher or CMR , the mileage counter picture and other relevant pictures or documents that support your claim in our online form.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Consumable and service parts
  • Claims on Body parts below 300€
  • Vehicles sold in the "Starting Price 50€" sale, "Damaged Vehicles" and "Non-runners"
  • Mechanical claims on vehicles with over 180.000 km or 10 years


Check carefully our full claim policy included in our Terms and Conditions in the link below:

Terms & Conditions

Claim form

Read Terms & Conditions

These terms & conditions are the contract between you and BCA

Terms & Conditions
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