If you receive the vehicle via Transport: note the defects on the CMR (or transport notes). If you or your carrier pick up the vehicle: make sure that the defect was recorded on the handover at the time of collection.
Take pictures of both the odometer and any appraisal damage you intend to claim for and attach them while filling in the online claim form.
Your claim needs to be submitted within 24hours from pick-up or delivery date.
Please note that the following cases cannot be subject to any claims - for more info please refer to our terms and conditions :
We strive to have a unified policy to manage the claims. While our rules are almost aligned in Europe, we still have some local expections. You can find more details below.
The following cannot be claimed upon :
If the maximum deadline is exceeded, the buyer has the right to cancel the purchase.
If delay for change of ownership of documents is passed and the buyer do not have receive the original car documents under his name. He is entitled for a sale cancellation.
Where did you buy your vehicle?
Submit your claim to the country you bought the vehicle from
Access to all our T&C's following the link.