Due to technical maintenance work the complaint form is currently of limited use. In case of a complaint please send us an e-mail to email@example.com stating your customer and vehicle identification number.
If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us +49 (0)2131 3100 0
If you receive the vehicle via BCA ETS Transport: note the defects on the CMR. If you or your carrier pick up the vehicle: make sure that the defect was recorded on the handover at the time of collection.
In order to accept your claim, BCA will request a picture of the mileage counter.
Your claim needs to be submitted within 24 hours from picking up or getting your car delivered.
Please find the claim form below.
Attach the issue voucher or CMR , the mileage counter picture and other relevant pictures or documents that support your claim in our online form.
Please note that the following cases are not subject to any claim:
Check carefully our full claim policy included in our Terms & Conditions.
You need more information about the process? Please check our FAQ.
(Only files in the following formats are allowed pdf, jpg, tiff, png, gif.The maximum size of each file may note exceed 2 MB.)
(Only files in the following formats are allowed pdf, jpg, tiff, png, gif.
The maximum size of each file may note exceed 2 MB.)
Please note thate the infomration required in the boxes marked with an asterisk "*" is mandatory information.
These terms & conditions are the contract between you and BCA