Process to submit a claim in Germany

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Missing accessories according to item 1.3 of the damage catalogue, e.g. missing spare wheels, cigarette lighter, antenna rods, etc.
  • The maximum distance your vehicle may be moved on its own axle is 50 km.
  • Vehicles with a mileage of more than 180,000 km or a first registration older than 10 years with an exclusion of claims for damages. The same applies to vehicles with a value of up to € 1.500.
  • All wear parts (tyres, clutches, brakes, brake pads, etc.) and small components (gear wheels, belts, etc.).
  • Defective vehicle batteries and resulting, undetectable damage.
  • Defective vehicle batteries incl. consequential damage from external starting processes.
  • Minor damage up to 350 euros.
  • All signs of use according to damage catalogue.

Check carefully our full claim policy included in our Terms & Conditions.

You need more information about the process? Please check our FAQ.

Online claim form

Read Terms & Conditions

These terms & conditions are the contract between you and BCA