We thank you for doing business with BCA!
Being in touch with buyers all over Europe on a daily basis, gives us the opportunity to learn every day about what to improve optimizing your bidding and buying experience with us.
Based on your feedback, we are continously working on maximising the following business values:
Communicate all we know about a vehicle and its documents while continously improving our processes and knowledge.
We value all buyer equally, independent of size or country. Our policies are designed to ensure fair treatment for all parties.
We are dedicated to providing a consistent purchasing experience across Europe and continue to align our Terms & Conditions across all markets.
We understand that mistakes can be made and we do our best to solve a valid claim as quickly as possible. We aspire to communicate claims decisions within 24 hours.
Placing a winning bid creates a binding sales contract with BCA. However, we recognize mistakes can happen and therefore we allow one cancellation each calender year without charging cancellation fees.
We serve you in your own language throughout your journey with us.
To align further in the customer journey over all BCA countries in Europe, we have improved and concretised some texts in our Terms & Conditions around the following items:
Our services are aimed at professional buyers from the automotive industry. Our registration process reflects the need for us to have accurate information to ensure compliancy with European legislation and tax laws.
Placing a winning bid creates a binding sales contract with BCA. Therefore we would like to make sure our buyers understand the effects of their actions and have all information at hand before entering the sales platform.
Customer accounts are managed at a European level, with visibility of individual buyer activities across all countries. This allows us to manage cancellations and account blocking/unblocking in a transparent and standardised manner.
For non-EU buyers we gave some more time to pick up their purchases, as to prevent parking fees.
We increased transparency and alignment of the claims handling process across Europe.
Please contact us by email or phone, we are happy to provide you with answers or assistance.