How to submit a claim

Unfortunately, it sometimes happens that a vehicle does not always live up to the expected and obviously it is possible to file a complaint to BCA. NOTE: All vehicles must be thoroughly checked when received from the transport company. Only faults and defects, that are immediately recorded at the CMR freight document before the handover of the vehicle, can be approved and processed by BCA. The claim must be announced to BCA within 24 hours from the receiving of the vehicle - and always through the following claim form.

1. Note your claim

When you have received the vehicle from the carrier - always note details of your claim on the CMR freight delivery note.

2. Timely

Please be aware that the claim must be submitted within 24 hours of pick up / receiving of the vehicle.

3. Substantiate your claim

Take pictures of the damage / speedometer / complaint theme. BCA will process your case as soon as possible. Please be aware that BCA is the intermediary and that we must always contact the vendor before we can make a decision towards your claim.

4.Fill out the claim form

Fill in the following claim form with all relevant information. Attach pictures, CMR freight delivery note and all relevant information in the complaint form and send it to BCA.

5. Process of your claim

Once sent, you will shortly receive an email confirming the receipt of your complaint.