If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us + 33 143 996 309
When you receive or pick up the vehicle, write your comments on the issue voucher or CMR
In order to accept your claim, BCA will request a picture of the mileage counter.
Your claim needs to be submitted within 48 hours from picking up or getting your car delivered.
Please find the claim form below.
Attach the issue voucher or CMR, the mileage counter picture and other relevant pictures or documents that support your claim in our online form.
Our team will confirm or deny the acceptance of your claim within 48 hours.
Please note that the following cases are not subject to any claim:
Check carefully our full claim policy included in our Terms and Conditions in the link below:
Please find the form below to submit your claim.
Be aware that once you completed and sent your claim, you have to receive an email. If not, do not hesitate to repeat your claim.
(File formats accepted: pdf, jpg, tiff, png, gif. Individual files may not exceed 2 MB.)
The asterisk "*" denotes a required field.
These terms & conditions are the contract between you and BCA