If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us + 33 143 996 309
When you receive the vehicle via BCA ETS, note the defects on the CMR. If you pick up the vehicle, make sure that the defect was recorded on the handover at the time of collection.
In order to accept your claim, BCA will request a picture of the mileage counter.
Vehicles can be claimed within 48 hours since the pick-up, within 24 hours since delivery by BCA transport.
Please find the claim form below.
Attach the issue voucher or CMR, the mileage counter picture and other relevant pictures or documents that support your claim in our online form.
Our team will confirm or deny the acceptance of your claim within 48 hours.
Please note that the following cases are not subject to any claim:
Check carefully our full claim policy included in our Terms and Conditions in the link below:
Please find the form below to submit your claim.
Be aware that once you completed and sent your claim, you have to receive an email. If not, do not hesitate to repeat your claim.
These terms & conditions are the contract between you and BCA