Depending on which BCA country you have bought a vehicle from, you will receive a purchase confirmation per email, including the vehicle invoice within max. 24 hours after winning the bid.
All invoices are always sent by email to the address known in our system
Your invoices will always be on 0% VAT when you buy cross-border
Your invoices will be sent within 24 hours after your highest bid has been accepted
Total payment (including applicable fees) needs to be received in within 48 hours after the invoice is sent. Please note that BCA only accepts payment via bank transfer.
Once the payment has been received, the aftersales process of your vehicle starts. The processes differ per BCA country, but we have a special team that will contact you after your first purchase to explain what you can expect.
We offer various transport solutions depending on the country you have bought your vehicle:
Check our offer of automatic transport!
You can always calculate and order your transport using the BCA Transport Calculator to arrange transport for your BCA purchase
Automatic transport means that BCA automatically takes care of transporting your car to your door. Upon delivery, only a signed CMR should be send back to receive the car documents.
Self-collection through external transport carrier means that you can organise your own transport. Upon delivery, three documents must be provided to get the car documents : Insurance from transport company, signed CMR, confirmation of delivery.
Please note: it is never possible to collect a car by yourself directly, and transport company is always required.
On-demand transport or self-collection through transport carrier
Because of years of experience we are able to support you with additional documents you might need in order to register your car, like:
Next to that, we are more than happy to advice you on your local car registration process and support you with any difficulties you might experience.
Not happy with your vehicle upon delivery? Learn more about our transparent claim process.
Pick the flag of the country where the car you bought is located
Before filling the claim form, make sure you read the claim conditions to see if your request is eligible
Fill in the form and submit your claim. The team in charge will study your request and come back to you as soon as possible
Select the flag of the selling country and fill in the dedicated form to submit a claim on a purchased vehicle
Do you have any question? Our team will be happy to help you from 9:00 to 18:00 through phone (+48 720 806 880) or email.