Aftersales

Learn more about the next steps after your purchase

You bought a car? Understand what happens next in 60 seconds!

Invoices

Depending on which BCA country you have bought a vehicle from, you will receive a purchase confirmation per email, including the vehicle invoice within max. 24 hours after winning the bid.

Sent by email

All invoices are always sent by email to the address known in our system

Always nett

Your invoices will always be on 0% VAT when you buy cross-border

Within 24 hours

Your invoices will be sent within 24 hours after your highest bid has been accepted

Which fees will be added to my invoice?

Payment

Total payment (including applicable fees) needs to be received in within 48 hours after the invoice is sent. Please note that BCA only accepts payment via bank transfer.

Once the payment has been received, the aftersales process of your vehicle starts. The processes differ per BCA country, but we have a special team that will contact you after your first purchase to explain what you can expect.

More information on aftersales

Vehicle collection and documents

We offer various transport solutions depending on the country you have bought your vehicle.
Please note: it is never possible to collect a car by yourself directly, and transport company is always required.

Automatic Transport

For European buyers BCA automatically takes care of transporting your cars to you. Upon delivery, only a signed CMR should be sent back to receive the car documents.
Exceptions: Non-running vehicles and Greek customers buying from France, Germany and Spain.

More information

On-demand transport

We are very conscious about the importance for Non-EU buyers to have their vehicle(s) delivered as soon as possible.
Therefore, you can always use the BCA Transport Calculator to arrange transport for your BCA purchase.
Exception: When buying from Germany.

Calculate transport costs

Third party collection

Self-collection through external transport carrier means that Non-EU buyers can organise their own transport. Upon delivery, the signed CMR or EX must be provided to get the car documents.

Contact us

Document services

Because of years of experience we are able to support you with additional documents you might need in order to register your car, like:

  • COC
  • Vehicle registration translations
  • Export Declaration (EX-A)
  • Certificate or Origin (EUR.1)

 

Next to that, we are more than happy to advice you on your local car registration process and support you with any difficulties you might experience.

Contact us to learn more

How to submit a claim

Not happy with your vehicle upon delivery/collection? Learn more about our transparent claim process.

SUBMIT A CLAIM

A team at your service

Do you have any questions or experience any difficulty submitting a claim?

Contact Us

Our team will be happy to help you from 9:00 to 18:00 through phone (+48 22 152 12 81) or email.

Send us an email

Buying in Europe is easy!

With our online guides you can easily find all the information per country.

Learn more
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