If you come to pick-up a car yourself or if you ask a transport company to do it, please check the following steps.
Once the payment is received, the issue voucher will be sent to you via email. The issue voucher is needed for release of vehicles in our centers.
As a buyer on BCA website, you have up to 10 days to comfortably pick-up your vehicle with no extra cost!
If you needed to store your car for longer than 10 days, a storage fee of 6€ (VAT inc) per day will be applied.
In order to release the car, the identification of the original buyer will be requested. In case another person picks-up the car, a power of attorney is required.
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You have the possibility to open a claim after you picked-up a car. If your vehicle has been shipped by BCA you can contact us. In case of emergency, please contact the After-sales service: +31 (0)342 40 45 40. Check the vehicles and issues in&out of scope and follow the process if conditions are met.