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COVID-19 FAQ

We are committed to offer you the best experience as possible.

In this page you can find all answers to frequently asked questions

Last update: 29/04/20

I just signed up in BCA Italia, can anyone support me?

In the next few days, a Buyer Manager will contact you to help you correctly partecipate to our sales.

For further information, please visit our page: www.bca.com/Templates/Global/Pages/LayoutPage.aspx?id=1789&epslanguage=en

Is it possible to buy vehicles in BCA Italia in this moment?

Yes, BCA Italian and International sales are online and daily updated.

Find all active sales in the following page: https://it.bca-europe.com/buyer/facetedSearch/saleCalendar?cultureCode=en

I need support for one/some purchase/s, who can I contact?

You can e-mail your Buyer Manager or call the 0371 7795 01 from Monday to Friday from 10.00am to 01.00pm CEST.

For further information, please visit our page: https://www.bca.com/en/it/Contact/

Is Lodi compound open?

Yes, the Lodi compound is open and operative starting from Monday 4th May.

The access to the compound is subject to the pick up of one or more vehicles and it is necessary to agree on it 48 hours in advance.

To enter in the compund it is mandatory to wear an individual protection mask, gloves and comply with ministerial regulations.

Is Piadena compound open?

Yes, the Piadena compound is open and operative.

The access to the compound is subject to the pick up of one or more vehicles and it is necessary to agree on it 48 hours in advance.

To enter in the compund it is mandatory to wear an individual protection mask, gloves and comply with ministerial regulations.

Are you going to clHow long will it take the transport of my vehicles?ose your compounds?

Transport companies are still authorized to transport cars, today.

Despite this due to the restrictive laws (aimed at limiting the Covid-19 contagion), it is unfortunately not possible to provide precise time regarding the pick up and the transport of vehicles.

The situation is ongoing and transport times are getting longer as they are strongly conditioned by:

  • the procedures adopted by the transport company;
  • the new and more stringent Government regulations;
  • further National and International restrictions.

For more details, please contact your carrier.
BCA guarantees you that, as soon as conditions permit, your practice will be managed with priority.

In case of delays due to the contingent situation, will I have to pay the parking fees?

No. We understand the difficulties that we are all facing and we decided not to charge the parking fees if the vehicle pick up is blocked by the contingent situation.

Once it is possible again, we will promptly notify it to you and, starting from that day, we will apply the parking fees that you find in the following page: https://www.bca.com/Templates/Global/Pages/LayoutPage.aspx?id=1712&epslanguage=en

Is the pick up of my vehicles guarantee?

As per procedure, once we receive all the necessary documents, we will promptly notify you of the pick up authorization.

Since the new and more restrictive Italian laws (aimed at limiting the Covid-19 contagion), it is unfortunately not possible to provide precise time regarding the pick up of the car.

BCA guarantees you that your practice will be managed with priority.

Are terms of payment changed?

We kindly invite you to verify the terms of payment in each single sales and in the followig page:

https://www.bca.com/Templates/Global/Pages/LayoutPage.aspx?id=1712&epslanguage=en