If after reading our terms and conditions you would like to submit a claim, please follow the process below or contact us + 34 949 26 30 00
As soon as you realize you can place a claim on your purchase, contact us using the form below or by phone: +34 949 26 30 00
In order to accept your claim, BCA will request a picture of the mileage counter.
Your claim needs to be submitted within 48 hours from picking up or getting your car delivered. 2 hours if the claim is related to the mechanical or damage report. For a missing element you must place your claim immediately.
Please find the claim form below
Attach the issue voucher or CMR , the mileage counter picture and other relevant pictures or documents that support your claim in our online form.
Our team will confirm or deny the acceptance of your claim within 48 hours.
Please note that the following cases BCA Spain will not accept any claim:
Check carefully our full claim policy included in our Terms and Conditions in the link below:
(Supported file formats pdf, jpg, tiff, png, gif. The maximum size of each file must not exceed 2 MB.)
These terms & conditions are the contract between you and BCA