How to pick-up your car

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Pick-up process

If you come to pick-up a car yourself (only for buyers from germany) or if you ask a transport company to do it, please check the following steps.

1. Payment and issue voucher

Once the payment is received, the issue voucher will be sent to you via email. The issue voucher is needed for release of vehicles in our centers.

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2. Time to pick-up a car

You have 7 calendar days (from invoicing) to collect your vehicles from one of our locations. Please contact the location 24 hours before vehicle collection by email.

3. Extra - Storage

If you needed to store your car for longer than 8 calendar days, a storage fee per day will be applied.

4. Identification

In order to release the car, the identification of the original buyer and issue voucher will be requested. In case another person or logistic company picks-up the car, a power of attorney is required additionally. Buyers from the EU or third countries need an additional collection authorization.

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Let BCA deliver your car

Discover our competitive delivery offers and get all your cars delivered at your closest branch or directly to your showroom!

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You pick up a car and it is not as advertised

You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCA you should notify us in the CMR.
In case of emergency, please contact the After-sales service: +49 (0)2131 3100 0
Check the vehicles and issues in&out of scope and follow the process if conditions are met.

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A Team at your Service

Any requests, please contact our team from 08:30 to 17:00

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