If you come to pick-up a car yourself or if you ask a transport company to do it, please check the following steps.
Once the payment is received, the issue voucher will be sent to you via email (only at online auctions). The issue voucher is needed for release of vehicles in our centers.
As a buyer on BCA website, you have up to 3 bank working days to comfortably pick-up your vehicle with no extra cost!
If you needed to store your car for longer than 3 bank working days, a storage fee per day will be applied.
In order to release the car, the identification of the original buyer will be requested. In case another person picks-up the car, a power of attorney is required.
Discover our competitive delivery offers and get all your cars delivered at your closest branch or directly to your showroom!
You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCA you should notify us in the CMR.In case of emergency, please contact the After-sales service: +49 (0)2131 3100 0Check the vehicles and issues in&out of scope and follow the process if conditions are met.
Any requests, please contact our team from 08:30 to 17:00