If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us +49 (0)2131 3100 0
When you receive or pick up the vehicle, write your comments on the issue voucher or CMR
In order to accept your claim, BCA will request a picture of the mileage counter.
Your claim needs to be submitted within 24 hours from picking up or getting your car delivered.
Please find the claim form below
Attach the issue voucher or CMR , the mileage counter picture and other relevant pictures or documents that support your claim in our online form.
Please note that the following cases are not subject to any claim:
Check carefully our full claim policy included in our Terms & Conditions.
You need more information about the process? Please check our FAQ.
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These terms & conditions are the contract between you and BCA