Process to submit a claim in Germany

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Anything you could have checked before
  • Missing additional euqipment, e.g. 2nd key, CD/SD/DVD etc.
  • Missing spare wheel/tire fit
  • Defective vehicle batteries and damages caused by this
  • Defective vehicle batteries, including consquential damages from third-party operations
  • Wear and tear on vehicle parts
  • Damage below the value of 300€

Check carefully our full claim policy included in our Terms & Conditions.

You need more information about the process? Please check our FAQ.

Online claim-form

(Only files in the following formats are allowed pdf, jpg, tiff, png, gif.
The maximum size of each file may note exceed 2 MB.)

Please note thate the infomration required in the boxes marked with an asterisk "*" is mandatory information.


Please enter the characters you see in this picture:


This helps prevent automated form submissions. If you are not sure what the characters are, make your best guess. You will have another try in the next screen.
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Read Terms & Conditions

These terms & conditions are the contract between you and BCA