“Rome was not built in one day”, and we are not perfect, but are willing to keep improving each day to serve you better. For today, this is what you can expect from BCA: transparency, equal chances and fairness.
Although our aim to serve you better each day is a constant work in progress and never finished completely, we are proud to already share the first changes made in an attempt to improve your experience when working together with us. These changes will be live from the 1st of March.
Thank you for the trust you place in BCA by considering purchasing, maybe for the first time, one or many vehicles from our European marketplace. This is our promise to you:
Communicate all we know about a vehicle and its documents, keep improving the level of what we know, and take responsibility for the information we have shared
Success in an auction should not depend on the number of purchases you have made with us, the country you are based in, or the sales channel you have opted for
If we make a mistake, we will do our best to solve it quickly, with as little hassle for you as possible
In return we ask you to commit to certain things:
We ask that you apply, and strictly follow, the relevant VAT rules. In addition, we ask that you only make legitimate claims as this will ensure we can respond promptly where genuine claims exist.
Our marketplace works effectively when all parties are accountable for their actions. If you place a winning bid on a car, then we have to insist that you complete the purchase of this vehicle.
The more we manage to work at speed together, the faster your car can be ready for resale to your customers.
The promise that we are making to you results in the following improvements to our current way of working:
Our Terms and Conditions are more aligned across the different sale countries on things as car description and claims
We communicate all we know about a vehicle and its documents and always provide comments in local language + English
A first effort to align BCA fees across the multiple sales countries for local and cross-border purchases
Stronger focus on solving claims more transparently and in time: first answer in 24h and solved in 5 working days
BCA will accept one cancellation request on one vehicle per calendar year without financial sanction, and without blocking the account (only cars eligible for a claim can benefit from this free cancellation)
We put even more effort into serving you in your own language, also for cross-border purchases and claims
Call us or reach out to us by email, we are more than happy to support!