If you come to pick-up a car yourself or if you ask a transport company to do it, please check the following steps.
Once the payment is received, the issue voucher will be sent to you via email. The issue voucher is needed for release of vehicles in our centers.
Once you have your release document,
the transport company you order should
warn the compound 24h in advance via
phone or email (ask contact details to
your dedicated sale contact).
As a buyer on BCA website, you have up to 10 days to comfortably pick-up your vehicle with no extra cost!
If you needed to store your car for longer than 10 days, a storage fee of €7.50 ex-VAT per day will be applied. (The maximum time for vehicle pickup is 10 days)
In order to release the car, the identification of the original buyer will be requested. In case another person picks-up the car, a power of attorney is required.
Discover our competitive delivery offers in France and Poland and get all your cars delivered at your closest branch or directly to your showroom!
You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCAuto Enchères you should notify us in the CMR.In case of emergency, please contact the After-sales service: +33 143 996 309Make sure the vehicle is eligible to make a claim on by checking our rules regarding claims and follow the steps outlined
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