We remind you that to collect your vehicle, you must have the release document. You have to make an appointment before going to the compound. If you use a transport company, you must announce your arrival at least 24 hours in advance. To do this, simply send an email to the address provided on the release document.
The buyers will have to follow all the sanitary rules put in place as soon as their arrive at the compound as wearing a mask or wash the hands for example.
If you come to pick-up a car yourself or if you ask a transport company to do it, please check the following steps.
Once the payment is received, the issue voucher will be sent to you via email. The issue voucher is needed for release of vehicles in our centers.
Once you have your release document,
the transport company you order should
warn the compound 24h in advance via
phone or email (ask contact details to
your dedicated sale contact).
As a buyer on BCA website, you have up to 7 calendar days* to comfortably pick-up your vehicle with no extra cost!
*2 additional days for foreign buyers and also 4 additional days for non-running cars and damaged cars
If you needed to store your car for longer, a storage fee of €18 ex-VAT per day will be applied.
In order to release the car, the identification of the original buyer will be requested. In case another person picks-up the car, a power of attorney is required.
If you pick-up vehicles by truck on Bouchain compound, please send an email to [email protected] including the list of vehicles and the date of pickup at least 24hrs before arriving onsite. Bouchain will reply to the email with a load number. When arriving at the compound, the carrier must go at the entry gate and gives his load number, ID & release documents. If he doesn't have a load number, he will have to wait that all the trucks arriving with one are served.
If you pick-up vehicles by truck on Castelnau compound, please send an email to [email protected] including the list of vehicles and the date of pickup at least 24hrs before arriving onsite.When arriving at the compound, the carrier must go at the entry gate and gives his ID and release documents. Castelnau will give a load number to the carrier and ask to wait to have a free load lane. Then the gate entrance will call the carrier to enter into the compound.
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You have 48h to open a claim after you picked-up a car. If your vehicle has been shipped by BCAuto Enchères you should notify us in the CMR.In case of emergency, please contact the After-sales service: +33 143 996 309Make sure the vehicle is eligible to make a claim on by checking our rules regarding claims and follow the steps outlined
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