Process to submit a claim

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

Before submitting a claim


Please note that the following cases are not subject to any claim:

  • Consumable and service parts
  • Claims on Body parts below 300€
  • Vehicles sold in the "Starting Price 50€" sale, "Damaged Vehicles" and "Non-runners"
  • Mechanical claims on vehicles with over 180.000 km or 10 years


Check carefully our full claim policy included in our Terms and Conditions in the link below:

Terms & Conditions

Claim form

Online complaint form

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(File formats accepted: pdf, jpg, tiff, png, gif. Individual files may not exceed 2 MB.)

The asterisk "*" denotes a required field.

Read Terms & Conditions

These terms & conditions are the contract between you and BCAuto Enchères