Process to submit a claim

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

Before submitting a claim


Please note that the following cases are not subject to any claim:

  • Consumable and service parts
  • Claims on Body parts below 300€
  • Vehicles sold in the "Starting Price 50€" sale, "Damaged Vehicles" and "Non-runners"
  • Mechanical claims on vehicles with over 180.000 km or 10 years


Check carefully our full claim policy included in our Terms and Conditions in the link below:

Terms & Conditions

Claim form

Please find the form below to submit your claim.

Be aware that once you completed and sent your claim, you have to receive an email. If not, do not hesitate to repeat your claim.

Online complaint form

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(File formats accepted: pdf, jpg, tiff, png, gif. Individual files may not exceed 2 MB.)

The asterisk "*" denotes a required field.

Read Terms & Conditions

These terms & conditions are the contract between you and BCAuto Enchères