If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us +49 (0)2131 3100 0
If you receive the vehicle via BCA ETS Transport: note the defects on the CMR. If you or your carrier pick up the vehicle: make sure that the defect was recorded on the handover at the time of collection.
In order to accept your claim, BCA will request a picture of the mileage counter.
Vehicles can be claimed within 48 h by uses a transport agency. 24 hours if the vehicle was delivered by BCA.
Please find the claim form below.
Attach the issue voucher or CMR , the mileage counter picture and other relevant pictures or documents that support your claim in our online form.
Please note that the following cases are not subject to any claim:
Check carefully our full claim policy included in our Terms & Conditions.
You need more information about the process? Please check our FAQ.
These terms & conditions are the contract between you and BCA