We thank you for doing business with BCA! Being in touch with buyers all over Europe on a daily basis, gives us the opportunity to learn every day about what to improve optimizing your bidding and buying experience with us. Based on your feedback, we are continously working on maximising the following business values:
Kommunikere alt, hvad vi ved om et køretøj og dets dokumenter, fortsætte med at forbedre niveauet for det, vi kender, og tage ansvaret for de oplysninger, vi har delt.
Hvis vi laver en fejl, vil vi gøre vores bedste for at løse det hurtigt og med så lidt besvær for dig som muligt.
Generelle betingelser er ensartede med hensyn til bilbeskrivelse og reklamationspolitik i forskellige salgslande.
Stærkere fokus på at løse krav mere gennemsigtigt og i tide: første svar indenfor 24 timer og løst indenfor 5 arbejdsdage.
Vi lægger endnu mere vægt på at betjene dig på dit eget sprog, også i supporten på køb i internationale auktioner, køb og reklamationer.
To align further in the customer journey over all BCA countries in Europe, we have improved and concretised some texts in our Terms & Conditions around the following items:
Our services are aimed at professional buyers from the automotive industry. Our registration process reflects the need for us to have accurate information to ensure compliancy with European legislation and tax laws.
Placing a winning bid creates a binding sales contract with BCA. Therefore we would like to make sure our buyers understand the effects of their actions and have all information at hand before entering the sales platform.
Customer accounts are managed at a European level, with visibility of individual buyer activities across all countries. This allows us to manage cancellations and account blocking/unblocking in a transparent and standardised manner.
For non-EU buyers we gave some more time to pick up their purchases, as to prevent parking fees.
We increased transparency and alignment of the claims handling process across Europe.
As a result of further improving BCA's customer journey, we have adapted our Terms & Conditions, which you will find here under for each BCA selling country. We ask you to accept our Terms & Conditions anew at the first time you log in to our sales platform.
Denmark
France
Germany
Italy
Netherlands
Norway
Portugal
Spain
Sweden
Call us or reach out to us by email, we are more than happy to support!